Refund policy

Last Updated: July 25, 2026

At Furrevo, your satisfaction matters to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Order Cancellations

You may request to cancel your order within 24 hours of placing it by emailing us at info@furrevo.com. Please include your order number so our customer service team can locate your purchase quickly.

After the 24-hour cancellation period, we cannot guarantee that your order can be cancelled because it may already be processed or prepared for shipment. Orders cannot be cancelled once they have been dispatched.

If your order has already shipped, you may request a return after receiving it, subject to the conditions of this Return and Refund Policy.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must be unused, in its original condition, and returned with all original packaging, tags, accessories, manuals, and included materials.

Our customer service team will provide return instructions and assist you throughout the process.

Restocking Fee: $0. We do not charge a restocking fee for approved returns.

Return Policy Summary

Return Window: Returns must be requested within 30 days of the date your order was delivered.

Condition: Products must be unused, undamaged, and returned in their original condition with all packaging, tags, accessories, and included materials.

Easy Returns: Our customer service team will provide the necessary instructions and guide you through each step of the return process.

Restocking Fee: No restocking fee will be charged.

Return Shipping Costs

Defective, Damaged, or Incorrect Products

Furrevo will cover the return shipping costs when the product received:

  • Is different from the product ordered

  • Arrives damaged during transportation

  • Contains a manufacturing defect

  • Is otherwise faulty upon arrival

Please contact us with your order number and clear photos or videos showing the issue. We will review your request and provide the appropriate return, replacement, or refund instructions.

Customer Remorse or Change of Mind

The customer is responsible for the actual return shipping cost when:

  • The wrong product, size, or variation was ordered

  • The product does not fit the customer’s needs

  • The customer changes their mind

  • The product is no longer wanted

Original shipping charges are non-refundable unless the return is caused by an error on our part or the product arrives defective, damaged, or incorrect.

How to Start a Return

Contact Our Team

Email info@furrevo.com with your order number, the product you wish to return, and the reason for the return. Photos or videos may be requested when the product is damaged, defective, or incorrect.

Prepare Your Package

Place the product securely in its original packaging. Include all accessories, tags, manuals, documents, and other materials that were delivered with the product.

Return the Product

Follow the return instructions included in your return authorization email. Returns must be sent to the address provided by our customer service team. Do not return a product without receiving authorization and return instructions first.

You may use the carrier or shipping method recommended in the return authorization email. We recommend using a trackable shipping service, as Furrevo is not responsible for unauthorized returns or return packages lost during transit.

Refund Process

Inspection: Once your return is delivered to us, we will inspect the product to confirm that it meets the eligibility requirements outlined in this policy.

Refund Timing: Once your return is approved, the refund will be initiated to your original payment method within seven business days. Additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

You will receive an email confirmation after your refund has been initiated.

Exchanges

We accept eligible exchange requests submitted within 30 days of delivery.

To request an exchange for another size, colour, variation, or product, contact us at info@furrevo.com. Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer another suitable product or issue a refund in accordance with this policy. Customers may be responsible for shipping costs when an exchange is requested because of a change of mind or an incorrect selection.

Orders Not Received

If your order has not arrived within the estimated delivery period, contact us at info@furrevo.com and include your order number.

We will investigate the shipment with the carrier. If the carrier confirms that the package was lost during transit, we will provide a replacement at no additional cost or issue a full refund to your original payment method.

Furrevo is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer. Please contact us immediately after ordering if you notice an error in your delivery information.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, health, or safety considerations. Any product-specific return restrictions will be clearly disclosed on the relevant product page before purchase.

Products that have been used, damaged after delivery, altered, washed, or returned without their original packaging, tags, accessories, or included materials may not qualify for a return or refund.

Policy Updates

We may revise this Return and Refund Policy when necessary to reflect changes to our business practices, services, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date. We encourage customers to review this policy periodically.

Questions and Assistance

Visit our FAQ page or contact our customer service team for assistance with cancellations, returns, exchanges, refunds, or delivery concerns.

Contact Information

Store Address: 952 Chancellor Dr, Winnipeg Manitoba R3T 2K1, Canada

Email: Info@furrevo.com

Phone: +1 (431) 801-5490

Customer Service Hours: Monday to Friday: 9:00 AM–5:00 PM CT

Response Time: We aim to respond to all customer inquiries within one to two business days.