Welcome to the Furrevo Frequesntly asked questions. Here, you can find helpful information about ordering, delivery, returns, refunds, exchanges, product concerns, and customer support.
Shopping With Furrevo
Where is Furrevo based?
Furrevo is a Canadian online pet store based in Winnipeg, Manitoba. We offer a curated selection of products for cats, dogs, and pet owners, with delivery available throughout Canada.
Does Furrevo have a retail location?
Furrevo currently operates entirely online and does not have a physical retail store open to customers.
Our business address is used for administrative purposes and is not available for walk-in shopping, order collection, or returns made without prior authorization.
Can businesses or organizations purchase in bulk?
Yes. We may accept bulk-order requests from businesses, pet-care providers, shelters, organizations, and other eligible customers.
Please contact our customer service team and provide the product name, quantity required, delivery destination, and preferred delivery date. Pricing and availability will be confirmed after your request has been reviewed.
Placing and Managing an Order
Can I cancel an order after placing it?
You may request a cancellation within 24 hours of submitting your order.
Contact our customer service team as soon as possible and include your order number. Cancellation cannot be guaranteed if your order has already entered processing.
Once an order has been shipped, it can no longer be cancelled. However, you may request an eligible return after the order has been delivered.
How will I know when my order has shipped?
A shipping confirmation email will be sent after your order leaves our processing facility. This message will include your tracking number and available carrier information.
Please check your spam or junk folder if you do not see the email in your inbox.
How can I check my delivery status?
Use the tracking number included in your shipping confirmation email to follow your shipment.
Tracking details may require 24–48 hours to appear after the carrier receives the package.
Track Order Page URL: [Insert Track Order Page URL]
Please contact us with your order number if tracking has not updated for several business days.
Shipping and Delivery
How long does delivery usually take?
Our estimated order timeline is:
Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days
These timeframes are estimates rather than guaranteed delivery dates. Carrier delays, holidays, severe weather, remote delivery locations, and other circumstances outside our control may affect arrival times.
Shipping Policy URL: https://furrevo.com/policies/shipping-policy
Is shipping free?
Furrevo offers free standard shipping on eligible orders delivered within Canada.
Additional charges may apply to remote areas, oversized products, or special delivery requests. Any applicable charges will be displayed during checkout before you complete your purchase.
Shipping Policy URL: https://furrevo.com/policies/shipping-policy
Does Furrevo deliver outside Canada?
Furrevo currently ships only to Canadian addresses.
International delivery is not available at this time. Any future changes to our shipping regions will be announced on our website and reflected in our Shipping Policy.
Returns and Exchanges
What products qualify for a return?
Eligible products may be returned within 30 days of delivery.
Returned products must be unused, undamaged, and in their original condition. All packaging, accessories, tags, manuals, and included materials must be returned with the product.
Do not send a product back before contacting our customer service team and receiving return authorization.
Return Policy URL: https://furrevo.com/policies/refund-policy
How do I request an exchange?
Contact us within 30 days of receiving your order and include:
- Your order number
- The product you received
- The product, size, colour, or variation you would prefer
- The reason for the exchange
Exchanges depend on product availability and return eligibility. Return or replacement shipping charges may apply when the exchange is requested because of an incorrect selection or change of mind.
Return Policy URL: https://furrevo.com/policies/refund-policy
What happens if I receive the wrong or defective product?
Contact us within 30 days of delivery if your order arrives damaged, defective, incomplete, or different from what you purchased.
Please provide your order number and clear photographs or videos showing the problem. After reviewing your request, we may provide a replacement or refund at no additional cost.
Return Policy URL: https://furrevo.com/policies/refund-policy
Refunds and Product Coverage
When should I expect my refund?
After your returned product is delivered, it will be inspected to confirm that it meets our return requirements.
Once approved, the refund will be initiated to your original payment method within seven business days. Your financial institution or payment provider may require additional time to post the funds to your account.
Refund Policy URL: https://furrevo.com/policies/refund-policy
Are purchases protected by a guarantee?
Eligible purchases are covered by our 30-day return and product-issue reporting period.
You must contact us within 30 days of delivery if a product arrives defective, damaged, or incorrect.
Coverage does not apply to damage resulting from improper use, accidents, normal wear, unauthorized alterations, misuse, or failure to follow the supplied product instructions.
Return Policy URL: https://furrevo.com/policies/refund-policy
Customer Assistance
How can I reach the Furrevo support team?
You may contact our customer service team through our Contact Us page or by email.
Support Email: info@furrevo.com
When asking about an existing order, include your order number and a brief explanation of the issue so that our team can assist you efficiently.
Contact Information
Store Name: Furrevo
Address: 952 Chancellor Drive, Winnipeg, Manitoba R3T 2K1, Canada
Email: info@furrevo.com
Phone: +1 (431) 801-5490
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM Central Time. Closed on Saturdays, Sundays, and statutory holidays.
Response Time: We aim to respond to customer inquiries within one to two business days.